Implementation & Enablement Leader | Platform Migrations · Technology Adoption · Team Leadership | 10+ Years
📍 Heber City, UT · 📞 303.249.0295 · ✉️ [email protected]
🔗 LinkedIn · ✍️ No Quarter Journal
I've spent over a decade at the intersection of technology and the people who use it, taking complex, multi-system businesses and getting them fully operational on a new platform, not just logged in to it.
My background spans implementation, solutions engineering, and customer success leadership across B2B SaaS. I've led implementation programs to a 99% go-live rate, run migrations and data cleanups for enterprise customers, built the onboarding playbooks that made delivery repeatable, and managed enterprise accounts with 100% logo retention. I've scaled inside two companies through IPO.
I've also led the teams that do this work: a Customer Success org and a Support org at Tiled, an implementation team at Instructure, and I care about moving those teams from reactive ticket response to proactive enablement.
I came up in real estate before I came up in software. I started as a REALTOR, spent five years at RE/MAX corporate, first training agents on technology across two regions, then managing eBusiness product delivery on the team that built REMAX.com and shaped LeadStreet, one of the first agent-specific CRMs a brokerage handed its agents. I was later a licensed broker in Colorado and Utah and managed a real estate investment fund. So I understand an operator's business before the software conversation starts.
I'm ICF-accredited as a performance coach and am pursuing a Master's in Marriage & Family Therapy, which is not a career pivot; it's where I learned to change behavior deliberately rather than by accident. Adoption is a behavior problem, not a software problem.
Outside of tech, I write No Quarter Journal. Here's what that means: I write about what it actually costs men to be principled. I do it because I've paid that cost.
If you need someone who can own a migration end-to-end, build the operating model to support it, and lead the team that keeps customers adopting it after go-live, let's talk.